Learner's or visitor's to Maison Harrison can complain about any matter related to the provision of services at our facility occurring whilst in attendance. 

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We encourage you to raise any concerns as soon as possible. It is always better to resolve any concerns with staff at that time, however we understand that concerns might arise after this time or you may not be satisfied with the action taken following a complaint, and as such, we invite you to issue a formal complaint within 1 month of the event, or 1 month of you becoming aware that you have a cause for complaint and no longer than 3 months after the event.

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When making a complaint, you should try to provide us with the following details:

 

Name & contact details

The nature of your complaint

Where possible, the action that you would like us to take.

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Complaints will be acknowledged within 5 working days of being received and will be investigated thoroughly and confidentially. We aim to provide a response to your complaint within 20 working days, however some complaints may take longer to investigate. You will be notified if this is the case and you will also be notified of the outcome and any action taken if deemed necessary.

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Complaints may be sent via email to info@maisonharrison.com titled COMPLAINT or via letter titled Complaints, and posted to:

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Maison Harrison

Unit 5 Antrim Arcade

18 - 24 High Street

Antrim

BT41 4BN